Return Policy for Our Organic Children's Wear Store

Thank you for choosing Little Pancakes Ltd for organic children's wear and care products. Our commitment to sustainability and ethical fashion is matched by our dedication to your satisfaction. To support this, we offer a customer-friendly return policy outlined below.

30-Day Return Window

You are eligible to return items within 30 days from the date of your purchase. We aim to make the return process as easy and convenient as possible.

Conditions for Returns

• Eligibility: Items must be unused, in the same condition you received them, and in their original packaging to qualify for a return. A receipt or proof of purchase is also required.
• Non-returnable items: While we strive to be flexible, we cannot accept returns on perishable goods, intimate or sanitary items once their seals have been broken, and hazardous materials.

Free Return Shipping

We are pleased to offer free return shipping. For instructions on how to proceed with your return, please contact us at help@littlepancakes.co.uk, and we will guide you through the process.

No Restocking Fee

There will be no restocking fee charged for returned items. We want to ensure that your shopping experience is as worry-free as possible.

No Final Sale Items

Every item purchased from our store is eligible for return, ensuring you have the flexibility to make the right choices for your children without concern about final sale restrictions.

Refund Process

Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges and Defective Items

Should you receive a defective item or wish to exchange an item for a different size or color, please contact us. We are here to ensure that your needs are met with the highest satisfaction.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. If the item wasn’t marked as a gift, or the giver had the order shipped to themselves, we would send a refund to the gift giver.

Return Address

Please send your return to: Little Pancakes Ltd, Busworks, Office 2.21, 39 North Road, Islington, London N7 9DP, United Kingdom. We will provide a pre-paid shipping label for your convenience.

We appreciate your support of Little Pancakes Ltd and our commitment to providing high-quality, organic products for your children. Should you have any questions or need further assistance, please do not hesitate to contact us.